PROJECT DESCRIPTION/DESCRIPTION DU PROJET:

Cronometer brings hip (read: nerdy) tech company vibes to a small mountain town. We’re a friendly bunch of outdoor enthusiasts creating a nutrition tracking software with the mission to empower people to make informed decisions for their health & wellness. We know that good ideas come from a variety of perspectives and everyone has something new to offer so we'd love to hear your thoughts and ideas.

We are looking for students to assist our customer support team by reviewing our processes around general inquiries and customer complaints. Students will refresh our pre-written responses/email templates to match our company brand, values, and voice.

KEY PROJECT ACTIVITIES/TÂCHES ASSOCIÉES AU PROJET:

• Review our email templates used to answer common questions from our users
• Update the email templates for consistency, and to match our company tone and voice,

IDEAL ROLES/RESPONSIBILITIES/RÔLES/RESPONSABILITÉS:*

• Research skills: Searching through our knowledge base, using Cronometer to determine exact steps to perform an action using our website and mobile app.
• Communication and Collaboration: Good copywriting skills will help in writing up clear helpful responses for our customers to understand.

FINAL PROJECT DELIVERABLES/LIVRABLES DU PROJET:

• PDF document with updated templates/pre-written responses to common user questions

Students will report to the Technical Support Manager who will check-in a minimum of once a week. The supervisor will also be available during typical work hours (9-5) to answer any questions that come up (by message or video call).