Technical Support Diagnostic Flowcharts & Scripts
Categories
Skills
Project scope
What is the main goal for this project?
Project Summary:
The main goal of this project is to develop diagnostic scripts and flowcharts for resolving common IT support issues like “no internet,” “slow computer,” or “printer not working" to help streamline IT support requests and enable users to troubleshoot solutions.
Project Summary:
The main goal of this project is to develop diagnostic scripts and flowcharts for resolving common IT support issues like “no internet,” “slow computer,” or “printer not working" to help streamline IT support requests and enable users to troubleshoot solutions.
What tasks will learners need to complete to achieve the project goal?
Deliverables:
- Step-by-step flowcharts or decision trees
- Sample troubleshooting scripts
- Reflection write-up on user experience testing
How will you support participants in completing the project?
- Provide access to relevant company materials
- Guidance and mentorship throughout the project
- Feedback on training documentation delivered
Deliverables:
- Step-by-step flowcharts or decision trees
- Sample troubleshooting scripts
- Reflection write-up on user experience testing
How will you support participants in completing the project?
- Provide access to relevant company materials
- Guidance and mentorship throughout the project
- Feedback on training documentation delivered