Engage and interact with customers in a friendly and professional manner to understand their style preferences and jewelry needs.
Proactively approach customers to build relationships and drive sales, ensuring monthly and quarterly sales targets are consistently met or exceeded.
Contribute to inventory management, including stock replenishment and conducting regular stock checks, to ensure a seamless shopping experience and optimize sales opportunities.

Ensured and maintained the shop floor and visual display high standard, complying with company operational guidelines.
Provided customers with high quality service while upholding brand standards and values to ensure customer satisfaction.
Organized and kept stockroom clean as well as help manage inventory using SAP software.
Assist with setting up new SKUs, price updates, keep track of in stock and out-of-stock items, and other tasks as required.

Managed the company’s social media accounts on Instagram and Facebook and planned/posted content using content management apps such as Planoly.
Assisted with the development of brand strategy for 17+ clients/companies.
Maintained cleanliness and arranged merchandise in showroom.

Resolve customer concerns and complaints daily resulting in customer satisfaction.
Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding Covid-19 to ensure both employee and customer safety.
Oversee employee work for 40+ front-of-house staff at a time to ensure compliance with company policies, food safety guidelines, and regulations.

Supervised all areas including, stock, storage, cash register as well as prepared food and beverages.
I assisted training 5 new employees, created schedules for 15+ staff and lead the team while working.

Created a company with fellow students by developing a budget, product, shares, purchase orders and business plan.
Achieved profit targets with balanced, strategic pricing structures.
Improved advertising with clearly organized and executed marketing strategies.
Researched media opportunities, market trends and ensured the companies social media and eCommerce platforms were updated daily.

Designed and created 50+ handmade garments.
Developed and implemented brand production and marketing strategies using platforms such as Facebook, Instagram, Canva and Adobe Illustrator.
Created a Shopify account to sell merchandise as well as track and manage inventory.