Providing information about bank products and services to potential clients
Processing account transactions such as deposits, withdrawals, or loan payments on behalf of customers
Responding to inquiries about account balances and other general customer service inquiries
Maintaining accurate records of account activity and transactions to ensure compliance with industry standards and regulations
Efficiency in Microsoft software (excel, spreadsheet etc..)
Communicating with customers to resolve issues or concerns regarding products or accounts, such as opening new accounts or transferring funds between accounts
Proactively engage with PC clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one.
Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact
Contribute to team results by supporting all colleagues to be successful in meeting client needs

Developing and implementing a digital marketing strategy
Creating visual concepts for promotional activities
Managing the digital marketing calendar
Maintaining the online presence and reputation of the company
Overseeing the creation and maintenance of social media content
Tracking digital marketing performance
Creating and updating digital marketing reports
Overseeing the digital marketing budget